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Client Success Coach

The Godman Guild is currently seeking a dynamic, compassionate community minded Client Success Coach to assist us in servicing our participants and empower themselves and their families. The primary roles are to provide assessment, support, crisis intervention, goal setting, linkages to community resources, barrier reduction, and education to adults in programs to ensure continued program participation and successful transition to higher education and/or stable employment. Responsibilities include, but are not limited to:

  • Identify and follow up with program participants who may benefit from additional support in successfully completing programs

  • Attend Orientation and Success Classes to meet program participants and present information about services provided

  • Conduct individual assessments to establish support strategies; follow up in timely fashion and provide linkages to community resources as needed

  • Meet with identified program participants, assess to determine if additional support is needed, and determine what additional assistance is available

  • Travel to satellite locations as necessary

  • Assist a caseload of participants in setting and achieving goals leading to program completion and ultimately stable employment

  • Conduct ongoing assessments of student progress, setbacks, threats and opportunities

  • Link students to community resources as needed

  • Coordinate and facilitate support groups on barrier reduction, behavior change, stress management, or other relevant topics

  • Coordinate service other Godman Guild staff to ensure seamless services for participants and prevent duplication of effort

  • Provide crisis intervention services to program participants as needed.

  • Record keeping and documentation

  • Maintain proper paper and electronic documentation of individual and group interactions with participants in a manner that meets agency needs, passes audits and complies with state and federal laws

  • Meet service provision benchmarks as determined

Position requirements:

  • Bachelor’s degree in social work, psychology, or other human services field

  • Two years work experience in social work or related field strongly preferred,

  • Valid drivers’ license with no major offenses in last five years

  • Experience working with central city adult job seekers or adult students is preferred

  • Able to successfully pass a criminal background check

  • Embody our core values of Respect, Accountability, Quality, and Teamwork

  • Bilingual a plus

  • Must be able to work occasional non-traditional hours, including some evenings and occasional Saturday hours

This is a hybrid WFH/ in person position, currently with a majority of hours being done remotely. More in person hours are anticipated for the second half of 2022 but a significant amount of WFH in flexible hours will remain.

Federal Contractor- COVID Vaccine required.

EOE

Job Type: Full-time

COVID-19 considerations:

will be primarily virtual for the foreseeable future, although occasional in person work may occur

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